Reference

teratai108 Terms & Conditions for Your Account

teratai108 Terms & Conditions explain how you open, use and protect your account, including phone verification before access and wallet details for DANA, OVO, GoPay and QRIS.

Account access rulesWallet record dutiesPolicy contact pathLocal law wording
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teratai108 teratai108 Terms & Conditions for Your Account
CONTACT ROUTES

Check Policy Help Beside Your Account

Questions about the Terms & Conditions should follow the account route, not a separate public discussion. We direct you to the contact path shown beside login and the cashier area so our team can match your request with the correct account record. Include the relevant wallet name, receipt reference and the policy point you want clarified; never send a full password.

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Account access request

Use the contact route beside login when phone verification or an account detail conflicts with the Terms & Conditions. We can identify the relevant step without asking you to disclose your password.

Wallet status question

For DANA, OVO, GoPay or QRIS questions, include the payment reference and displayed status. We use those details to explain which policy step applies before any account record is changed.

Policy change request

Ask through the account contact path when you need a correction to your personal details or want a clause explained. We record the request against your account and reply through the available support route.

DATA PRACTICES

Protect Your Account Under These Rules

The Terms & Conditions work with our account controls rather than replacing them. We use the details needed for phone verification, wallet matching, policy requests and account security, then retain records for…

Account details

We ask for account details needed to create access, complete phone verification and respond to a Terms & Conditions request. Keep your name and contact details current so policy notices reach the right account.

Wallet matching

A DANA, OVO, GoPay or QRIS reference may be checked against your account record when a status is unclear. This helps us separate a payment mismatch from a policy request.

Cookies

Cookies can preserve session settings and your policy choice on the same device. You can manage browser cookie controls, although changing them may require another account confirmation.

Security steps

Phone verification is required before account access, and we do not ask for your password through a contact request. Keep login details private and contact us if access behaves unexpectedly.

Record retention

We retain account, wallet-status and contact records for as long as needed to maintain a clear policy trail and meet applicable obligations. A request can ask how a record is being used.

Requesting changes

Send a correction request through the account contact path, name the exact field or clause, and provide the account reference requested there. We assess the request under the current Terms & Conditions.

Browse Answers About Account Terms

These answers focus on the Terms & Conditions questions you are most likely to have before opening an account. We point back to the account, wallet and contact steps that make each clause practical. If your situation is different, use the policy contact route and include enough detail for us to locate the correct record.

You can read the current Terms & Conditions on this page before completing account access. We expect you to check the wording before phone verification, wallet use or a request to change account details.

Yes. Account access and eligibility depend on local law. If a local rule affects your route, you must follow that rule and the account steps shown during phone verification.

You need to provide accurate account details and complete phone verification before access. The verification step links your account record to the policy duties described on this page.

DANA and QRIS can appear as wallet references in your account record. If a status is unclear, provide the receipt or reference shown in your account so we can identify the applicable policy step.

Yes. Use the contact route beside login, identify the exact detail that needs correction and provide the requested account reference. We assess changes under the current Terms & Conditions.

Cookies may retain session settings and your policy choice on a device. Browser controls can remove or limit them, but you may need to confirm account access again afterward.

Use the policy contact route shown beside login or the cashier area. Include the clause, account reference and relevant DANA, OVO, GoPay or QRIS receipt details without sharing your password.

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